Contact us about anything at all, and we will find a way to help.

General Inquiries: bonjour@fgatelier.com 

Existing Order Inquiries: info@fgatelier.com 

Media Inquiries: press@fgatelier.com 

Customer Service & Styling
Call: +49 163 002 7185
M-F 9:00 AM to 6:00 PM GMT+3 

A.Tumeno street 4, Vilniaus Vartai Business Centre, 
Vilnius, Lithuania, LT-01109

SHIPPING

Yes! FG atelier offers free worldwide shipping

Delivery to European Union countries: 3-6 business days. 
Countries outside EU: it may take up to 2 weeks, depending on your destination
*Please note: National holidays are not considered business days. Please keep this in mind when choosing your shipping method.

Once your parcel is shipped, we will provide you with tracking number which enables you to track your item.

Our customer service team will provide regular updates on the progress of your order, but should you need to contact us directly you can get in touch at bonjour@fgatelier.com 

RETURN & EXCHANGE

Returns and exchanges are free. 

During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. All the garments have to be in their original packaging and have original labelling on them. We do not accept returns with removed labels.  

We try hard to ensure that does not happen! However, if it does happen please take photos to document the damaged product (and, if applicable, damaged packaging) and email them to us at bonjour@fgatelier.com  with your order number. 

We will resolve the situation as quickly as possible.

Size guide & customisations

We have created a sizing guide (size guide) for you to check your own measurements against. 

If you require a customised size, we are happy to help you - we offer customisations. And do not hesitate to contact us and ask any question regarding choosing the right size, reach us via livechat, email bonjour@fgatelier.com or call us +49 163 002 7185

We have our own manufacturing studio, which enables us to offer a variety of customisations across the collection including increasing your dress length or sleeves length. If you have a specific customisation query, please contact us at bonjour@fgatelier.com

General questions

We are proud that all of our products are designed, developed and manufactured in the Lithuania (EU). Our design and production team are based in Vilnius at our headquarters in Vilnius Vartai business centre.

We would love to hear your feedback! Send us your stories, photos or just drop us a short e-mail (bonjour@fgatelier.com) to tell your ideas or thoughts - we are good listeners!

Size guide

Often times size charts do not represent unique differences of everyone’s proportions and builds.

But we still want our clothes to fit perfectly on you!

That is why we decided to customize every garment according to your needs.

Without any additional charges we offer:

1. length alteration (trousers, jackets, dresses and skirts)

2. sleeve length alteration (jackets and shirts) Please email info@fgfashionhouse.com for more information.

 

US

EU

 

Chest

Waist

Hip

XS

36

cm

85-88

61-65

89-92

inches

33.46-34.64”

24.02-25.59”

35.04-36.22”

S

38

cm

89-92

66-70

93-96

inches

35.04-36.22”

25.98-27.55”

36.61-37.79”

M

40

cm

93-96

71-75

97-100

inches

36.61-37.80”

27.95-29.53”

38.18-39.37”

L

42

cm

97-100

76-80

101-104

inches

38.18-39.37”

29.92-31.50”

39.37-40.94”

XL

44

cm

101-104

81-85

105-108

inches

39.76-40.94”

31.89-33.46”

41.33-42.51”